FAQ

Last updated: September 13, 2026

Answers to common questions about behanmei orders, delivery, returns, payments, and privacy.

How long does delivery take?

Standard orders are processed in 1–3 business days and typically spend 5–10 business days in transit. The usual total estimate is 6–13 business days, excluding weekends and applicable holidays.

How much is shipping?

Orders over US$50.00 receive free standard shipping. Orders at or below that threshold have a flat US$6.99 standard shipping charge. See the Shipping Policy for details.

Can I return an item?

Eligible unused items in new condition may be returned or exchanged within 30 days of delivery. Returns are by mail and require authorization first. See the Refund Policy.

What if my item is damaged or incorrect?

Email service@behanmei.shop with your order number and photographs of the product, package, and shipping label when available. We will review the request and provide next steps.

Can I exchange an item?

Yes, exchanges are accepted for eligible items subject to availability. Contact us before returning an item so we can confirm the process.

Which payment methods can I use?

Available payment methods are shown at Shopify checkout and can vary by location and checkout configuration. See the Payment Policy.

How do I cancel or change an order?

Contact us as soon as possible. We will try to help if an order has not entered processing, but changes or cancellations cannot be guaranteed after processing begins.

How do I make a privacy request?

Visit Your Privacy Choices or email service@behanmei.shop with the subject “Privacy Request.”